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Feature Article

Volume 3 Number 2, Summer/Autumn 2009

Billing modernization:
Strengthening customer satisfaction to build a competitive advantage

by Kim Morton

With customer retention needs at an all time high, insurers are beginning to consider all points of customer contact—including billing—to be uniformly critical. In this article, Kim Morton of Guidewire Software reveals that growth-oriented, service-focused carriers view billing not as a back-office ...   More...

Also In this Issue:

SERFF liberation:
The System for Electronic Rate and Form Filing needs competition

by Eli Lehrer

A commutations overview:
Effectively managing reinsurance programs

by Mark Jones, A.C.A.S. & M.A.A.A., Steve M. McElhiney, C.P.C.U.

Harnessing network effects:
A Web 2.0 primer for the insurance industry

by Josh Struve

Google Apps:
New considerations for the insurance industry

by Michael Scott

Project management offices:
Strategic drivers for organizational excellence

by Karen Furtado
BPM Insights

Monday, November 23, 2009

Effective Meetings
By Rob Berg

It’s always a good idea to revisit some fundamental management principles to keep ourselves focused and productive. And what part of our day is more time consuming than the seemingly endless barrage of meetings and conference calls that beckon us? One of the most productive meetings I’ve ever been involved with was led by Ken Ciancim...   More...



White Papers

Business process improvement:
Seven steps to operational excellence

The aligned organization:
A framework for sustainable competitive advantage

Enterprise-class systems deployment:
A framework for success

The soft side of operations:
Why good management skills matter



Perr&Knight Newswire

Perr&Knight Publishes New Industry InFocus Report Series

 Perr&Knight Publishes Industry InFocus, a Series of Advanced Competitive Intelligence Reports for the Insurance Industry More...