The Journal of Insurance Operations
RSSLinkedInGoogle+
  • Home
  • Articles
  • Blogs
    • Foundations by Rob Berg
    • The Front Line by Mark O’Brien
  • About the Journal
  • Feedback
  • Log In

Create one web: A strategy for insurers as society goes mobile

By Ajay Kapur On 02.21.2012
one-web In the last decade, the internet has upended numerous industries, created new entrants into the insurance industry and transformed how traditional insurance companies acquire and retain customers. But if one looks at the impact of mobile, the opposite appears true—only 2% of online commerce came through mobile in 2011. How can adoption of mobile technology be so dramatic yet its impact almost negligible? The answer to this question has direct implications on an insurance company’s mobile strategy.
More →

Champions of analytic innovation: Deriving value from data-driven process improvements

By Marty Ellingsworth On 01.31.2012
Champions of analytic innovation Advanced analytics — including market research, web analytics, social networking, geocoding, vehicle telematics, graph mining, and much more — can enhance business intelligence to address persistent strategic challenges.
More →

U.S. P&C Personal Lines Insurance Underwriting Process: Contractual and Compliance Perspectives

By Joseph Wiest On 08.23.2011
Compliance perspectives Insurance is a complicated topic that is not well understood by insurance consumers. The underwriting cycle is used to explain why it is complicated, both from a contractual and a compliance perspective. The article cycles through the entire underwriting process, from when an applicant requests coverage to the renewal of a policy, as well as discussing adverse underwriting decisions.
More →

Understanding vertical and horizontal compliance processes: A means to increased quality and reduced costs

By Joseph Wiest On 07.06.2011
Understanding vertical and horizontal compliance processes Companies in the United States employ many processes in running their businesses. Laws from various sources affect these processes, so that the processes and administration of them are specialized. When company management does not acknowledge the need for common understanding and for specialization, the results are confusion, subsequent errors, and increased costs.
More →

Effective compliance programs: Best practices in the P&C insurance Industry

By Joseph Wiest On 04.07.2011
Effective compliance programs The primary goal of any company is to be profitable. One way for a company to meet its financial goals is to support compliance as a separate business function that links the company’s other business programs to the company’s legal counsel and governmental affairs lobbyists. In so doing, companies establish a competitive advantage over companies that either do not support compliance activities, do not treat compliance as a separate business function, or have an ineffective compliance program or processes.
More →

Leveraging new technologies for ISO-based products: Accelerate speed-to-market, reduce costs and capitalize on market opportunities

By Drew Birtwistle On 02.14.2011
Accelerate speed-to-market To capitalize on today’s market opportunities, insurers need to find new ways to streamline, automate and accelerate product development to meet producer and policyholder demands. They need to think differently about how they can leverage bureau content such as ISO loss costs, rules and forms to minimize risk, avoid premium inaccuracies and get products to market faster than their competition. When using ISO product standards, the more quickly and accurately an insurer can get up-to-date loss costs, rules, forms and stat logic into production with company-specific deviations, the faster they can capture market share and increase revenue.
More →

Medicare compliance: What is your true exposure?

By Jen Jordan On 01.03.2011
Medicare compliance With the Medicare, Medicaid & SCHIP Extension Act (MMSEA) Section 111 reporting finally beginning on January 1, 2011, one must ask, what's next? For the past decade, the federal government has been trying to discern various ways to save the Medicare program, ultimately, at the unfortunate expense of the insurance industry...
More →

Success through better policy administration: Building a solid foundation with the correct tools

By Steve Forte On 01.03.2011
Building a solid foundation There have been many articles written on why insurance companies should replace policy administration systems, whether build, buy or outsource is the right implementation option, or why these types of projects so often fail. Those points have been written about and debated ad nauseam and have become something of a moot point for many industry professionals, however, the discussion of strategy, construction and execution should be top of mind for insurance companies considering a policy administration system (PAS) replacement today...
More →

The insurance tipping point: Innovation and transformation

By Denise Garth On 01.03.2011
The insurance tipping point Considering innovation and insurance together are viewed by many as oxymoronic. While the insurance industry demonstrated innovation during the 1960’s and 1970’s by creating new products, services and distribution methods using technology, innovation slowed measurably. But during this period of innovation, early-adoption fueled growth, expanded customer access and competitive pricing through more efficient operations enabled by technology. This value has diminished due largely to the “Achilles heel” of legacy solutions and models. Once again, innovation and disruption are needed for a new round of competition...
More →

Dancing with the devil: Using a team playbook for more profitable agency/insurer relations

By John Gilleland On 01.03.2011
Dancing with the devil This article explains and illustrates how agencies’ and brokerage offices’ owners/managers can develop team playbooks to dramatically increase policies in force counts and underwriting profits. Agency/brokerage teams can work together to increase awareness, plan ahead, communicate predicatively, and execute the right actions at the right times reliably if they will do their homework, negotiate win/win agreements with insurers, and implement plans in smart ways...
More →
Page 1 of 512345»
  • Popular Articles

    • The insurance tipping point: Innovation and transformation by Denise Garth 01.03.2011:
      Considering innovation and insurance together are viewed by many as oxymoronic. While the insurance industry demonstrated innovation during the 1960’s and 1970’s by creating new products, services and distribution methods using technology, innovation slowed measurably. But during this period of innovation, early-adoption fueled growth, expanded customer access and competitive pricing through more efficient operations enabled by technology. This value has diminished due largely to the “Achilles heel” of legacy solutions and models. Once again, innovation and disruption are needed for a new round of competition......
    • Industry innovations: A mobile applications interview with Bob Evans by Editor 01.03.2011:
      In this installment of industry innovations, we interview Bob Evans, director of Mobile Insurance Solutions at CSC, to learn about mobile applications and how insurers can use them to deliver increased value to customers and propel innovative new business models....
    • Insurance gets social: The rise and fall of social media for insurance by Jennifer Overhulse-King 06.01.2010:
      Despite recent advances in social media by industry leaders such as GEICO and Allstate, insurers as a whole are still largely considered to be dangerously behind the curve in their use of the social web. In this article, Jennifer Overhulse-King, Principal Owner of St. Nick Media Services, posits that utilizing social media is no longer merely an option for insurers, but rather an absolute imperative for those companies that wish to properly manage the modern customer experience. As such, insurers must immediately begin planning and developing strategies and protective measures in order to ensure the effectiveness of social media efforts....
JIOps

Account Management

  • Register

Terms & Conditions

  • Terms and Conditions
  • Privacy Policy

About Perr&Knight

  • Perr&Knight Home

© 2012 PERR&KNIGHT

PageLines by PageLines