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Journal of Insurance Operations
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The Great Insurance CIO Differentiator in 2013: Courageous Leadership

By Frank Petersmark On 05.16.2013
the great differentiator
One thing will be more important than anything else this year for insurer CIOs – courageous leadership. Courageous leadership is the courage to say what is and is not possible, how long it will (really) take and how much it will (really) cost, and what is (really) required of their business partners in terms of resources and commitment. The article lays out background and trends on why this is true and provides two scenarios of not-so-courageous and courageous leadership.
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Joe Bob’s Story: Unclaimed Property Reporting Simplified

By Layton Olson On 04.23.2013
A long, long time ago, in a land far, far away, a crisp premium-rebate check was issued by Joe Bob’s Pet Insurance and mailed to a bereaved owner whose pet had passed away. For reasons that are lost forever in unclaimed property lore, the check was never cashed. The check came back to Joe Bob, who considered it found money and a closed case. Unfortunately, the State in which Joe Bob’s Pet Insurance was domiciled didn’t share that view. And so began Joe Bob’s long, painful, and needlessly expensive education in unclaimed property reporting.
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Better together: Analytics, data, corporate culture

By Marty Ellingsworth On 04.18.2013
Regardless of the type of insurance a carrier writes, analytics is often at the core of its business. Companies can make data-based decisions quicker and with more insight and accuracy using sophisticated analytics tools. When applied across the enterprise, such decisions in production, sales, and service create a virtuous cycle of continuous improvements — producing a corporate culture of analytically driven, sustainable excellence.
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Life is an Interesting Business: An Interview

By Mark O'Brien On 03.11.2013
In a recent conversation, Carl Krapp, Ph. D., Managing Director of FJA-US, talked with Mark O’Brien, founder and Principal of O’Brien Communications Group, a member of the editorial board of the Journal of Insurance Operations, and author of The Front Line. They discussed the intricacies of, the differences between, and the reusable policy components of Property/Casualty and Life insurance, as well as the most efficient means of modeling, developing, deploying, and distributing products for both.
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Working with Consultants, Part 2: Three Rules for Productive Engagements

By Rob Berg On 03.05.2013
In Working with Consultants, Part 1, I detailed a humbling encounter with a prospective client. The lessons learned were as instructive to me as they should be to any consultant to management or would-be consumer of their services. Let’s see if I get it right this time.
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The Future of Insurance Distribution: An Interview

By Mark O'Brien On 02.27.2013
Recently, Marc Dutton, Managing Director of FJA-US, sat down with Mark O’Brien, founder and Principal of O’Brien Communications Group, a member of the editorial board of the Journal of Insurance Operations, and author of The Front Line. They met to discuss the future of product distribution in the healthcare market. This is a transcript of that discussion.
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Data Conversion: From Systems to Serviceability

By Aviva Philips On 02.19.2013
Appropriately converted data – appropriately analyzed and presented in reports, scorecards, and dashboards – will reveal intelligence that will inform and help direct and improve your business. It will help keep you from situations in which you’re sheepishly saying, “Yeah, but I thought ….” And it will ensure that all of your critical, dated data is safe – and available in timely fashion – whenever you need it, for whatever you need it.
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Working with Consultants, Part 1: Not Working with Consultants

By Rob Berg On 02.14.2013
Near the start of my consulting career, a colleague introduced me to Mike, a businessman who was launching a new insurance company. He was seeking an opinion on the merits of an expensive software application needed to run his business. I waxed prosaic, detailing the many wonderful benefits the lucky guy would enjoy if he was smart enough to hire me. Who could possibly resist? Mike could. And did. I never heard from him again. Whahappened?
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Building the Future-Ready Insurer: A Strategic Roadmap for Change

By Denise Garth On 01.30.2013
In the face of great change, insurers are challenged to make decisions and choices quickly, and to adapt “on the fly.” While some decisions must be made quickly in order to gain a competitive edge, others can be costly, not just in terms of financial impact, but also in terms of customer and channel experience and value. As such, a strategic vision and roadmap that plans for change is more crucial than ever for insurers intending to embrace change through flexibility and innovation.
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Achieving Precision Underwriting: Tapping the Influx of Data

By James McCully On 09.25.2012
Achieving Precision Underwriting
Knowing as much about your customer and your business as you can and being able to access this information quickly in a way that is meaningful is a huge step towards ensuring that your business has the data needed to make informed decisions. This is the cornerstone to achieving precision underwriting. This article will explore three scenarios where the use of data can bring a more precise and accurate result. These areas include: Policy Renewal, Underwriting Risk Analysis, and Product Selection.
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