Popular Articles
Effective compliance programs: Best practices in the P&C insurance Industry by Joseph Wiest 04.07.2011: The primary goal of any company is to be profitable. One way for a company to meet its financial goals is to support compliance as a separate business function that links the company’s other business programs to the company’s legal counsel and governmental affairs lobbyists. In so doing, companies establish a competitive advantage over companies that either do not support compliance activities, do not treat compliance as a separate business function, or have an ineffective compliance program or processes....
The insurance tipping point: Innovation and transformation by Denise Garth 01.03.2011: Considering innovation and insurance together are viewed by many as oxymoronic. While the insurance industry demonstrated innovation during the 1960’s and 1970’s by creating new products, services and distribution methods using technology, innovation slowed measurably. But during this period of innovation, early-adoption fueled growth, expanded customer access and competitive pricing through more efficient operations enabled by technology. This value has diminished due largely to the “Achilles heel” of legacy solutions and models. Once again, innovation and disruption are needed for a new round of competition......
Business process improvement: Seven steps to operational excellence by Rob Berg 01.01.2008: Albert Einstein famously said, “Everything should be made as simple as possible, but not simpler.” Yet we find a world rife with complexity; as businesses struggle with the quickening pace of new technologies and global markets, many have lost sight of the basics that underlie excellent operations. In this article, Rob Berg, Director of Management Consulting at Perr&Knight, presents the basics – a simplified approach to improvement initiatives for the overworked executive intent on improving internal organizational processes in their quest for operational excellence....
The Journal of Insurance Operations




