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The Trusted Advisor

By Rob Berg On 11.03.2011

Received a postcard in the mail a week or so ago promoting the services of a local plumbing firm along with a $30 coupon. Needing a fixture replaced, my wife gave them a call and scheduled an appointment for someone to come out to our home.

When the plumber arrived, he quickly evaluated the fixture [...]

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Why process modeling?

By Rob Berg On 06.13.2011

In a world where we all want instant gratification, I’m often challenged to explain why a prospective client should pay us to first model an internal process for which we are being engaged to provide “tactical” services. After all, the client needs help with their state filings or bureau monitoring or statistical reporting, so [...]

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Jewels Among the Rubble

By Rob Berg On 01.03.2011

Here we are, once again, at the start of a new year (and a new decade), a new set of priorities and a fresh start. Some of us are reflecting on significant accomplishments, some have suffered greatly and are attempting to restart their companies and careers, while others are simply happy to be employed. Whatever [...]

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Berg on Holmes on Homes

By Rob Berg On 05.06.2010
Over the coming months, we’ll share with you our own stories of success and failure, and introduce many of the fundamental tools and methods required to build a strong foundation for any operational initiative.
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The Process of Change

By Rob Berg On 03.22.2010

“It is not the strongest of the species that survive, nor the most intelligent, but the ones most responsive to change.”

- Charles Darwin

Whatever side of the argument you’re on, well, that’s irrelevant. What we have all witnessed as a nation is the process of change on a massive scale. We [...]

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Effective Meetings

By Rob Berg On 11.23.2009

It’s always a good idea to revisit some fundamental management principles to keep ourselves focused and productive. And what part of our day is more time consuming than the seemingly endless barrage of meetings and conference calls that beckon us? One of the most productive meetings I’ve ever been involved with was led by Ken [...]

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Business Process Maturity

By Rob Berg On 02.26.2009

The Object Management Group recently published version 1.0 of their Business Process Maturity Model (BPMM), available for download at www.omg.org. Modeled on the familiar Capability Maturity Model Integration (CMMI), the BPMM describes five levels of process maturity from Initial through Innovating. A quick review of the table of contents [...]

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Taking Stock

By Rob Berg On 11.17.2008

If you’re in operations management, when was the last time you reviewed your organizational processes? Really dug in and analyzed the nuts and bolts of the work that’s being done? Activities, and the steps required to fulfill them, are rife with redundancy, rework and opportunities for error. Talking to staff members about frustrations they might [...]

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Michael Hammer, Process Pioneer

By Rob Berg On 09.05.2008

I learned with sadness this morning that Michael Hammer, who, together with James Champy, set off a process improvement revolution with their seminal Reengineering the Corporation, has died. While I did not know Dr. Hammer personally, his family, friends and colleagues should know that he inspired a generation of process professionals – and set in [...]

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Business Process Management Summit

By Rob Berg On 07.10.2008

The fine folks at IQPC are taking a different tack in a forthcoming Business Process Management Summit being held in Las Vegas later this year.

The BPM community is clearly waking up to the notion that the business side of BPM – something I like to rant about – is pretty important. They have [...]

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  • Foundations by Rob Berg

    Foundations aims to inform its readers with simple stories that relate everyday challenges to illustrate how mastery of business fundamentals – a solid foundation – is key to the execution of inspiring visions, motivated staff and the competitive advantage that results.
  • Articles From This Author

    The soft side of operations: Why good management skills matter
    Business process improvement: Seven steps to operational excellence
    Enterprise-class systems deployment: A framework for success
    The aligned organization: A framework for sustainable competitive advantage

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