Recent Articles
Create one web: A strategy for insurers as society goes mobile by Ajay Kapur 02.21.2012: In the last decade, the internet has upended numerous industries, created new entrants into the insurance industry and transformed how traditional insurance companies acquire and retain customers. But if one looks at the impact of mobile, the opposite appears true—only 2% of online commerce came through mobile in 2011. How can adoption of mobile technology be so dramatic yet its impact almost negligible? The answer to this question has direct implications on an insurance company’s mobile strategy....
Champions of analytic innovation: Deriving value from data-driven process improvements by Marty Ellingsworth 01.31.2012: Advanced analytics — including market research, web analytics, social networking, geocoding, vehicle telematics, graph mining, and much more — can enhance business intelligence to address persistent strategic challenges....
U.S. P&C Personal Lines Insurance Underwriting Process: Contractual and Compliance Perspectives by Joseph Wiest 08.23.2011: Insurance is a complicated topic that is not well understood by insurance consumers. The underwriting cycle is used to explain why it is complicated, both from a contractual and a compliance perspective. The article cycles through the entire underwriting process, from when an applicant requests coverage to the renewal of a policy, as well as discussing adverse underwriting decisions....